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Service/Use Case

Q
In which countries is it available? Any region unavailable?
A

It has been selected in 25+ countries by 850+ companies. Our availability is not regulated by country or region. For more details, please contact GLASIAOUS Team.
[Contact Us]
TEL:+81-3510-1596
Mon-Fri 9:00-17:00(JST)

Q
Who are the main subscribers?
A

Our customers have been quite different in industry, country and status. The majority consist of ①companies from Europe and the U.S. with subsidiaries in non-English speaking Asian countries and ②Japanese companies expanding overseas.
[See Case Studies]

Q
I prefer not to outsource accounting…
A

Co-sourcing would be your choice. Work sharing with accountants helps your subsidiary insource accounting operation step by step.
[About Co-sourcing]

Q
Which accounting firm should I choose?
A

For competency of each supporter, please check [here]. You may contact them on the same page.

Q
What does make it different from other cloud accounting?
A

GLASIAOUS makes accounting seamless wherever your subsidiaries are and however they do their back-office management. You can take advantage of knowledge and cloud app at the same time. Availability in multiple languages and localization policy adds to our uniqueness.

Q
My overseas subsidiary already has its local accounting system…
A

Transition to GLASIAOUS can be completed within a week at the earliest. Or if you prefer not to replace the local accounting system, you can gain financial statements in the language and format preferred at head office by importing the output data of the local accounting system(Monitoring).

Q
Can I use it at head office?
A

Absolutely yes! By using it as accounting system at head office, you can achieve global cloud migration.
[Case Study : Global Innovation Consulting Inc.]

Q
How exactly does it improve efficiency?
A

See case studies [here].

Q
My overseas subsidiary does not have accounting staff…
A

Accounting firm members of GLASIAOUS Consortium helps your subsidiary start self-accounting. They offer tempolary outsourcing while recruiting accounting staff and assistance for building up the function inside your subsidiary.

Q
Want to see comparison table with other solutions.
A

Contact us [here] with the name of the product(s) you are interested. You will be responded by developer directly.

Q
Keep updating me on overseas tax rules and law revision.
A

Absolutely yes! Subscribe our newsletter [here].

Q
Do you hold seminars?
A

Yes we do. Please check out the schedule [here]. Make sure to be updated by subscribing our newsletter [here]!

How to Start/Fee

Q
How much is the monthly subscription fee?
A

The fee depends on the scope of functions you subscribe. For more details, please contact GLASIAOUS Team.
[Contact Us]
TEL:+81-3510-1596
Mon-Fri 9:00-17:00(JST)

Q
How many IDs do I need?
A

3IDs per company on average. ID means the number of users who can access simultaneously. It has nothing to do with the number of offices, so consider how many persons would work on GLASIAOUS at the same time.

Q
How much is 1ID?
A

The fee depends on the scope of functions you subscribe. For more details, please contact GLASIAOUS Team.
[Contact Us]
TEL:+81-3510-1596
Mon-Fri 9:00-17:00(JST)

Q
How much is the initial fee?
A

You may complete initial setup by yourself instead of outsourcing it. For more details, please contact GLASIAOUS Team.
[Contact Us]
TEL:+81-3510-1596
Mon-Fri 9:00-17:00(JST)

Q
How is regular updgrading performed?
A

Developer(B-EN-G) performs major upgrade twice a year at no additional charge.
*Please be noted that use of modules newly released on upgraded versions might add up to monthly subscription fee.

Q
How long does it take to start using it?
A

5 days at the earliest. See the steps to start [here].

Support

Q
How is regular updgrading performed?
A

Developer(B-EN-G) performs major upgrade twice a year at no additional charge!
*Please be noted that use of modules newly released on upgraded versions might add up to monthly subscription fee.

Q
Is onsite training available?
A

Yes. Upon user’s request we hold training sessions at one-time fee. For more details, please contact GLASIAOUS Team.
[Contact Us]
TEL:+81-3510-1596
Mon-Fri 9:00-17:00(JST)

Q
When is the support desk open?
A

Inquiries are accepted 24/7. Temporary closure according to public holidays are announced via e-mail to all the customers.

Q
Who can I contact when I don't know how to use the app?
A

Please first check our Web manual. If the problem is not solved, then contact person in charge at member company of GLASIAOUS Consortium.

Q
My overseas subsidiary has no IT staff.
A

Instead of your staff, developer(B-EN-G) and the supporters perform maintenance and version upgrades for you.

App/Features

Q
What do we need to use GLASIAOUS?
A

All you need is Web browser and internet connection! It is available on Google Chrome and Microsoft Edge.

Q
How is regular updgrading performed?
A

Developer(B-EN-G) performs major upgrade twice a year at no additional charge.
*Please be noted that use of modules newly released on upgraded versions might add up to monthly subscription fee.

Q
How secure is it?
A

GLASIAOUS is provided on Microsoft Azure. For security measures of Microsoft Azure, plesse refer to [this page].

Q
What does make it different from other cloud accounting?
A

GLASIAOUS makes accounting seamless wherever your subsidiaries are and however they do their back-office management. You can take advantage of knowledge and cloud app at the same time. Availability in multiple languages and localization policy adds to our uniqueness.

Q
How many languages does it support?
A

The display languages are English, Japanese, Chinese(Traditional & Simplified), Thai, Vietnamese, Indonesian(Mar 2020). It accepts data input in languages other than the display language.

Q
Can I use it at head office?
A

Absolutely yes! By using it as accounting system at head office, you can achieve global cloud migration.
[Case Study : Global Innovation Consulting Inc.]

Q
I prefer not to replace the accounting system at overseas offices…
A

You can gain financial statements in preffered language and format at head office by importing output data of the system at your subsidiary(Monitoring).

Q
Does it support consolidation?
A

No. Still, GLASIAOUS supports simple summation and generates intermediate file to be imported to consolidation system.

Q
How long does it take to start using it?
A

5 days at the earliest. See the steps to start [here].